FAQ

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I am a beneficiary

I am a beneficiary

Do I have a Sorewards prepaid gift card? Here are the answers to frequently asked questions about how to use it!
I am a business or a works council

I am a business or a works council

I manage gift certificates: incentives and employee benefits

Frequently Asked Questions

Can I top up my card balance?

How do I access my Sorewards Member Area? 

How long is my balance valid for?

My order has been cancelled. Will my card be refunded?

Which merchants can I use my card with?

How can I get help using my card?

I received a digital gift card. How do I access my account?

How do I activate my physical gift card?

How can I make a donation to an association?

Why might a payment be declined?